Shipping Policy
Thank you for shopping with CheckCrafts. We are committed to delivering your orders quickly and efficiently. Please take a moment to review our Shipping Policy to understand how we handle order processing and deliveries.
1. Shipping Destinations
We ship to the United States, United Kingdom, Australia, Canada, and New Zealand, as well as most European countries (available at checkout). If you can’t find your country at checkout, it means we currently don’t ship to your location.
2. Shipping Fees
- Standard Shipping: A flat rate of $5.95 USD applies to all orders under $80 USD.
- Free Shipping: Free shipping on all orders of $80 USD or more.
Note: These shipping fees apply to all destinations we currently ship to.
3. Order Processing Time
We process all orders within 2–3 business days after payment confirmation. This processing time applies to all destinations we currently ship to.
4. Shipping Time (Transit Time)
The estimated delivery time for standard shipping is 5–7 business days (excluding order processing time) for orders shipped to the United States, United Kingdom, Australia, Canada, and New Zealand.
For other destinations, delivery times may vary. The estimated transit time will be provided to the email address you provided at checkout once your order has been shipped.
Please note that unexpected circumstances such as customs delays or adverse weather conditions may affect delivery times.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to track your shipment on the carrier’s tracking page.
6. Delivery Notifications
You will receive email updates at key stages of your order, including order confirmation and shipping confirmation (with tracking details). Please ensure the email address you provided at checkout is accurate.
7. Order Modifications
If you need to change your shipping address after placing an order, please contact us as soon as possible by email at support@checkcrafts.com.
We will do our best to update your information before the order is shipped. However, once the order has been shipped, changes can no longer be made.
8. Returns and Exchanges
For details on our return and exchange process, please refer to our Returns & Refund Policy page.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Hong Kong address: Katycraft Limited, Office Unit B, 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong SAR
- Vietnam address: No. 100, Co Nhue Street, Co Nhue Ward, Bac Tu Liem District, Hanoi, Vietnam, 100000
- Phone: +84 819 685 992
- Business Hours: Monday – Friday: 9:00 AM – 6:00 PM
- Email: support@checkcrafts.com