Contact Us

You can submit your questions and inquiries using the form below or send them directly to the email address: [email protected].

Contact Information

  • Address: No. 100 Co Nhue Street, Co Nhue Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
  • Phone: +84 819685992
  • AU Warehouse: 85 Grose St, North Parramatta NSW 2151, Australia
  • AU Phone: (02) 9890 2777
  • Working Hours: Monday – Friday: 9 a.m. – 6 p.m.
  • Email: [email protected]

1. Contact Methods

For general inquiries, product-related questions, or assistance, you can contact us via email at [email protected]. We aim to respond to emails within 24 hours.

2. Response Time

We strive to respond to all inquiries promptly. Emails will be addressed within 24 hours. Please note that response times may vary during peak seasons or public holidays.

3. Information Required

When contacting us, please provide relevant details such as your order number, product name, and a detailed description of your inquiry or concern. This information helps us assist you more efficiently.

4. Feedback and Suggestions

We welcome your feedback and suggestions on how we can improve our products and services. If you have any ideas or comments, please feel free to share them with us at [email protected].

5. Security Information

For your security, please do not include sensitive information, such as credit card details, in your emails. We will never request such information via email.

6. Contact During Public Holidays

Please be aware that our customer support team may have limited availability during public holidays. Any delays in response during these times will be communicated through our automated email response.